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After Sales Service

EQUSS provides high quality products including the reliable customers care service, thus, we offer 1 years international warranty from the date of purchase for our products. The international warranty covers materials or workmanship defects, based on EQUSS’s inspection and sole determination.  Damage and/or defects caused by fair wear and accidents which is unreasonable or inconsistent with EQUSS’s instructions are not covered by this warranty.

Customers are required to arrange for the shipment of product including the copies of purchasing receipt and the warranty card to our repairing centre.  Shipping costs are non-refundable and insurance is highly recommended.

For further questions concerning the warranty or other service, please contact our Customer Service Department on:


Jewellery Warranty

Most of EQUSS’ jewellery are made of 925 Sterling Silver and precious metals like gold, rose gold and rhodium for the plating, which can be affected by exposure to heat, humidity or in contact of other harmful substances, such as perfume or chemicals. EQUSS is not responsible for any external elements to detriment the products.  This warranty does not cover for lost of any stones, loss or damage resulting from excessive wear and tear and/or physical/accidental abuse, loss and theft.

Third party other than EQUSS repairing or any modification to the item will void this warranty.

Watch Warranty

The warranty for watch covers material and manufacturing defects of the purchased EQUSS watch.  During the warranty period, you will have the right to have any defect repaired free of charge.  If the repairs are improper to restore the normal conditions of the EQUSS watch, we guarantee its replacement by an EQUSS watch of identical or similar characteristics.  The warranty for the replacement watch ends 1 years after the date of purchase of the replaced watch. This international warranty does not cover the life of the battery, loss or damage resulting from excessive wear and tear and/or physical/accidental abuse, loss and theft.

Third party other than EQUSS repairing or any modification to the item will void this warranty.

Handbags & Small Leather Goods

Handbags and wallets are protected from the original date of purchase by 1 year warranty. If the handbag or small leather good proves to be defective in workmanship during the warranty period, we will repair or replace the item free of charge with the same product. However, it is natural that leathers acquire a patina and darken due to the oils from your skin and direct sunlight over time, and EQUSS is not responsible for such external elements to detriment the products. 


Care Instruction

Care Tips of your jewellery:

1. Avoid putting on cosmetics, spraying perfume, or applying body lotion when wearing jewellery, because they might contain chemicals that tarnish the surface. Remove jewellery when swimming and taking shower.

2. Regular cleaning of your jewellery keeps them shining and beautiful. Soap and water used with a soft brush is effective for most jewellery care. However, when cleaning pearls, do not use soap. Simply wipe the surface gently with a soft damp cloth.

3. Protect your jewellery from scratches when it is not being worn by separating it from other jewellery, using separate compartments in your jewellery box.

Care Tips for Handbags & Leather goods:

1. Avoid exposure to the sunlight directly for long time when not wearing it to prevent the color from fading.

2. All leathers should be kept away from grease products, water, make up and permanent dyes.

3. It is recommend simply wiping the leather trim with a soft dry cloth to remove surface dirt.

Care Tips for Watch: 

1. Avoid placing your watch on electronic units, which can generate powerful magnetic fields.

2. Always rinse your watch with water after swimming in the sea.

3. Use a toothbrush with soapy water to clean metal bracelets and water-resistant cases and use soft cloth for drying.  

4. Avoid direct contact with chemical products, such as perfumes, cosmetic products and etc.

5. For Chronograph watch, do not operate chronograph pushers under water in order to prevent water from penetrating the mechanism.

6. For Automatic watch, it is highly suggested to be worn consistently as the self-winding mechanism (rotor) of the watch is generated by the natural motion of the wearer’s wrist, providing energy to run the watch.